Refund policy
Refund Policy
Your satisfaction matters to us. If you’re not fully happy with your order, we’re here to help you through the return and refund process.
Return Requests
To request a return, please send an email to info@evoirel.com including your order number and the reason for your return. Our team will guide you through the next steps.
Return shipping costs are covered by the customer unless the item arrived damaged or incorrect.
30-Day Returns
You may return your order within 30 days from the date of delivery, whether the item didn’t meet expectations or you changed your mind.
No Additional Fees
We do not apply restocking fees or hidden charges. The amount paid for the item is the amount eligible for refund.
Refund Timeline
After receiving and inspecting the returned item(s), we will issue your refund within 10 business days. Refunds are sent back to the original payment method.
Please allow extra time for your bank or card provider to process the refund.
Cancelling an Order
Orders can be cancelled within 2 hours after purchase by contacting info@evoirel.com
Once this period has passed, the order will already be in processing. In that case, you may return the item after delivery in line with this policy.
Exchanges
If you would prefer an exchange instead of a refund, please let us know when contacting us. Exchanges are offered subject to stock availability.
Questions or Support
For assistance at any time, reach out to us at info@evoirel.com
Company information:
Company Name:Â Evoirel
Registration Number:Â 90361512
Business Address:Â Eikbosserweg 176, 1213 SB Hilversum, Netherlands
Email:Â info@evoirel.com
Phone:Â +31 6 33 03 19 44
Customer Service:
Monday - Friday: 08:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 - 16:00 (GMT)
Average Response Time:Â Within 24 hours.